This is what we often refer to as a Discovery Call—a free, no-obligation phone or video chat designed to help us get to know each other. It’s your opportunity to share:
What you’re hoping to build or renovate
Where you are in your planning journey
Your ideas, priorities, and concerns
Any questions you might have about council approvals, timelines, budgets, or design options
But just as importantly, it's our chance to put a voice to the name, understand your needs, and give you a feel for who we are and how we work.
Building a custom home is a huge investment—financially and emotionally. Many people come to us feeling unsure or even skeptical:
"Am I going to be ripped off?"
"Will I be understood?"
"Are these builders the right people to trust with my home?"
This first conversation is where we start breaking those fears down.
✅ Clarity – We begin with a clear understanding of your vision
✅ Trust – You get to know us and our approach, helping you decide if we're the right fit
✅ Efficiency – We guide you on what to do next, without wasting time
✅ Connection – You’re not just a project—we want to know the people behind the home
Our goal is to make the process feel less daunting and more human—because you're not just choosing a builder, you're choosing a team you’ll be working closely with for months.
To make the most of our initial chat, here are a few helpful things you can ask:
Do you build in my area?
Have you done projects like mine before?
How does your process work from here?
What should I start preparing?
No pressure—this isn’t an interview or a sales pitch. It’s simply the first step in finding out if we’re the right fit for each other.
If we both feel there’s a good connection and potential for the project, we’ll usually organise a Site Visit depending on your location and scope.
We’ll also send you a Client Information Pack, which includes more about us—our process, timelines, values, and how we work so you can make an informed decision moving forward.